Return Policy

All sales are final. Returns, refunds, or exchanges will not be allowed unless an item is received defective. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return due to defect or business error, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@atouchofgracedesigns.com. Please include your name and order number in all correspondence. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If an error was made on our part, we will remake and ship the item to you free of charge. A return shipping label will be provided to mail back the item in question. PLEASE NOTE: Shipping costs are non-refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and inform you if the refund was approved or declined. If approved, you will be issued store credit in the amount of your purchase, minus shipping costs.